Support

How to reach us, and the answers to the usual questions.

Last updated 10 August 2026

Getting help

Email support@astropedic.app. Include your device model, the iOS version and what you were doing — a screenshot helps more than a description.

We answer within two working days.

Common things

My chart looks wrong. Check the birth time first: it is the input that moves everything, and an AM/PM slip moves the ascendant by six signs.

The place I was born is not listed. Type a larger nearby town — the coordinates only need to be right to a few kilometres for the chart, though the time zone must be right.

I paid and the features are still locked. Force-quit and reopen; the app re-reads your subscription on launch. If it persists, email us with the purchase receipt.

Deleting your account

Settings → Account → Delete account, in the app. Or email us and we will do it within 30 days.

Questions about any of this: support@astropedic.app. This page is also available as plain Markdown.